KIME Performance Physical Therapy

Effective Date: August 2026

At KIME Performance Physical Therapy, we believe healthcare information and services should be accessible to everyone. We are committed to providing a website experience that is inclusive and usable for all visitors, including individuals with disabilities.

 

Our Commitment

KIME Performance is committed to making our website accessible by following recognized accessibility standards and by maintaining an active, responsive process for identifying and resolving barriers. We treat accessibility as an ongoing responsibility, not a one-time project, and we evaluate new content and functionality as our website evolves.

 

Accessibility Standard

We are actively working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, the internationally recognized standard for digital accessibility. Accessibility is an ongoing process; as we identify barriers, we remediate them and continue testing against this standard.

 

How We Test and Maintain Accessibility

Rather than relying on automated accessibility overlays or claims of “100% compliance,” we maintain accessibility through a documented, recurring process:

• An internal accessibility review of our website against WCAG 2.2 Level AA, using industry-standard evaluation tools (including WAVE, axe, and Lighthouse).
• Manual testing with assistive technologies, including screen readers and keyboard-only navigation.
• Ongoing internal quality assurance as new pages and features are published.
• A remediation cycle in which identified barriers are prioritized and resolved on a defined timeline.

Remediation work identified in our most recent review is currently underway. Areas of active improvement include keyboard navigation, visible focus indicators, controls for moving content, alternative text for images, page structure and heading hierarchy, color contrast, form accessibility, and compatibility with assistive technologies.

 

Response Times and Resolution

If you contact us about an accessibility barrier, we commit to a defined response path:

• We acknowledge every accessibility report within 2 business days.
• We aim to remediate the issue, or provide a usable workaround, within 10 business days.
• If a fix requires more time, we will tell you directly and give you an alternative way to access the information or service in the meantime.

 

Known Limitations and Workarounds

In the interest of transparency, we disclose areas where accessibility is currently limited, along with how to reach the same information or service another way:

• Third-party content: Some features on our site are provided by third-party tools we do not fully control. If you encounter a barrier with any such feature, contact us using the details below and we will provide the information or service directly.

This list reflects limitations known as of the last update date below, and we update it as issues are identified and resolved. [Web team: replace this general item with the specific third-party tools on the live site — e.g., online scheduling, embedded maps — each with its own direct workaround.]

 

Third-Party Content

Certain portions of our website rely on third-party applications or services. While we require accessible experiences from our vendors wherever possible, we cannot fully control content maintained by third parties. When we identify a barrier in third-party content, we work with the provider toward a solution and offer a direct workaround in the meantime, as described above.

 

Contact Us for Accessibility Assistance

If you experience any difficulty accessing part of our website, or need information in an alternative format, please reach us directly. We welcome your feedback — it is one of the most effective ways we improve.

Email: accessibility@kimeperformance.com

Phone: (916) 905-6378

Website: https://kimeperformance.com

We provide a direct email and phone line on purpose. Accessibility reports reach a person, not a general form or automated chatbot.

 

Ongoing Commitment

Accessibility is a continuing commitment at KIME Performance. As technology, standards, and our website evolve, we review and improve our digital experience so we can better serve every visitor.

Last Updated: August 2026