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Financial FAQs

Can I Use My Out-of-Network Benefits to Pay for My Physical Therapy?

Some insurance plans offer Out of Network coverage. If you have out-of-network coverage, you can pay our discounted self-pay rate of $98 per session. We’ll provide monthly statements that you can share with your insurance carrier for direct reimbursement to you. You can also access payment details directly from our Patient Portal.

Who Do I Call If I Don’t Understand My Bill?

If you are using insurance and need assistance understanding your patient responsibility, please call your insurance carrier first. Typically, you can find a member services number on the back of your insurance card. We process your claims through your carrier, and they determine what you owe based on your plan.


We work with a professional billing company to ensure your claims are processed efficiently and accurately. If you’ve spoken to your insurance company and still have questions about your bill, please call (916) 905-6378 and choose option #2.


If you’re paying cash for your therapy services, please call our office at (916) 905-6378, option #3, and ask to speak to your Clinic Benefit Coordinator.

Can You Explain My Insurance Explanation of Benefits and the Insurance Billing Process?

Do I Need a Physician Referral Before Making a PT Appointment?

No. Every state now has some form of direct access to physical therapy, which means you can visit us first. However, your insurance may require a referral or prescription for continued care.

Can I Pay My Bill Online?


1. Click on Patient Portal from the top menu bar.
2. Login using your email and password.
3. Click on Make a Payment.

4. Choose Pay Now.

5. Answer payment questions and enter the payment method to pay.

Which insurances do you accept?

We are In Network with most major PPO insurance plans. If you have specific questions about your particular plan, please give us a call at (916) 905-6378. We’d be happy to verify your benefits. Here is a list of the insurances we currently accept.

In Network California
– Anthem Blue Cross PPO
– Blue Shield of California PPO
– Cigna PPO
– California Health & Wellness
– United Healthcare PPO
– Medicare
– Tricare
– Workers Compensation (with approved authorization)

In Network Nevada
– Aetna
– Cigna PPO
– Hometown Health (HMO, PPO, Medicare)
– Medicare
– Prominence (HMO, PPO, Medicare)
– United Healthcare PPO
– Workers Compensation (with approved authorization)

Physical Therapy FAQs

How Early Should I Arrive for My First Appointment?

We ask that all new patients arrive five minutes prior to their first appointment for check-in. Logging into our Patient Portal before your first appointment and completing to review and sign your patient forms will streamline this process. You will be asked to review these forms every 90 days.

What Should I Bring to My First PT Appointment?

If you have not provided a copy of your insurance card, please present that at your first appointment. We’ll need to take a copy of the front and back of your card to keep on file. If you have a doctor’s referral, we strongly recommend that you submit this in advance of your initial appointment.

What Should I Wear to My Sessions?

Wear loose, comfortable clothing that does not restrict your movement in any way. Aim for athletic attire over jeans. Comfortable athletic shoes will be best if you are able to perform the exercises.

What Will Happen During My First Physical Therapy Appointment?

At your first appointment, your physical therapist will discuss your health history, reasons for seeking care, and goals. The PT will then complete a thorough initial evaluation, assessing things like your balance, range of motion, and pain levels. Together, you’ll create a plan of care to assist you in meeting your goals.

How Long Will I Need PT?

That depends on the reason you’re seeking care. We’ll work together to develop a personalized treatment plan that takes into account your specific needs.

What Does a Physical Therapist Do?

Physical therapists are doctorate-level musculoskeletal experts who specialize in helping people improve their physical function and quality of life. In other words, we work with our patients to help them achieve their goals, whether that’s recovering from an injury or surgery, reaching a new athletic level, or minimizing pain.

Patient Portal FAQs

Can I Schedule Appointments Online?

  1. Click on Patient Portal from the top menu bar.
  2. Click on the Request Appt button.
  1. Select your Location, Provider, and Preferred Time.
  2. Click Reserve Selected Time to send our front office staff your request.

We will review and approve your request on the next business day or as soon as it is received.

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